Everything you need to know about Accessibility

Ticket Booking Process

The Tivoli has dedicated tickets put aside for wheelchair users and their companions. Please note that due to varying venue seating configurations, capacity limits will be in place for both reserved and general admission events.

Companion Cards

A companion card is issued to people with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues. The Tivoli provides companion card holders with a second ticket for their chosen companion at no cost.

Phone

To book wheelchair/companion card tickets for any Ticketmaster ticketed events please call Ticketmaster's accessible booking line (reserved for those with access requirements) during business hours on 1300 446 925.

Email

Alternatively, to book wheelchair/companion card tickets you can fill out a Ticketmaster request form via their website. Please make sure you select ‘Accessible Bookings’ from the 'Select a Topic' drop-down menu and fill in all the fields.

For all events not ticketed through Ticketmaster (i.e., Ticketek, Oztix, Eventbrite and Moshtix) please call The Tivoli on 07 3852 1711 or our Ticketing Manager Kate on kate@thetivoli.com.au with your details, the name of the show, and the companion card details.

Once you have booked your wheelchair/companion card ticket, we encourage you to call (07 3852 1711) or email accessibility@thetivoli.com.au so that we can add you to our accessibility list (more info on that below), and so we can tell you what to expect when you arrive for the event.

ACCESSIBILITY LISTS

For all events (seated and standing) we provide our security and venue staff with a list of patrons with access requirements. If you are a wheelchair user/person with a disability, we encourage you to call (07 3852 1711) or email accessibility@thetivoli.com.au at least 24 hours before the event to get your name added to this list. This way we can ensure all of your needs are met ahead of time (and so that you can jump the queue).

If you have not been to The Tivoli before, or it has been a while since your last visit, you can familiarise yourself with the space ahead of time via our online 3D venue tour, which allows you to click through to all of the different areas.

PARKING

There is no on-site parking at The Tivoli, and as the venue is on a hill there is no disability parking on our street. The closest disability parking option is on King Street (approximately 300 m away).

TAXI & RIDERSHARING

If you catch a taxi or ridesharing service to the venue, then we have a loading zone directly outside the front entrance where you can get dropped off.

PUBLIC TRANSPORT

The Tivoli is central to the city, and there are a lot of public transport options available to you. The closest train station is Fortitude Valley (approximately 750 m away). For buses, the RBWH busway station (approximately 850 m away) and Bowen Hills station (approximately 1.1 km away) are closest. Please search the TransLink Journey Planner for more details.

JUMP THE QUEUE

If you have called or emailed ahead and are on the accessibility list (see above for more info) then you’re a VIP and you don’t need to wait in the line. When you arrive at the venue, please come straight to the front doors and check-in with our friendly security guards. They will then cross your name off the list, check your ID, scan your tickets, and let one of our venue managers know that you’re here. If you are a wheelchair user, the guards will set up our portable stainless-steel ramps, as there is one step from the street into the foyer, and another two steps from the foyer into the auditorium.

RESERVED ACCESSIBILITY SECTION

Once you’re in the auditorium, one of our staff members will show you to the accessible section. This is an area that’s reserved for people who use a wheelchair/people with a disability and their companions that is blocked off to other patrons by a railing at the front, and temporary fencing on the sides and at the back. Please click here for a mock-up of the space.

Please note that this space has a limited capacity and priority is given to wheelchair users/people with a disability. If you are on crutches, heavily pregnant, or have another medical condition that is not considered a disability, then we will do our best to accommodate you, pending capacity in the space.

WHEELCHAIR ACCESSIBLE AREAS

The Tivoli entrance is wheelchair accessible via portable stainless-steel ramps: one that goes into the foyer and another into the auditorium. The main foyer, main bar, and main toilets on the right-hand side of the venue are all wheelchair accessible. The upstairs mezzanine, the dance floor, the lower bar and the secondary bathroom on the left-hand side of the venue, the car park smoking deck, the stage, and the greenrooms are not accessible for wheelchair users (but watch this space, as we’re working on improvements).

AUSLAN INTERPRETED EVENTS

Auslan interpreted performances are for audiences who are d/Deaf or hard of hearing and use Australian Sign Language (Auslan). The Tivoli occasionally does Auslan interpreted events, and this will be indicated on the event page on our website, if available.

The Tivoli’s mezzanine and dancefloor will always be the loudest and brightest part of the venue, but we have a number of spaces within the auditorium that are sensory friendly. If you are not familiar with The Tivoli we recommend you check out our 3D venue tour below.

1. The main foyer, opposite the Box Office bar. This space has couches with dimmed lighting, a free water station/bar, a TV that displays a live feed of the stage, and it’s right next to the exit if you need to go outside. You will not find any flashing lights in this space, and the music will be slightly quieter. This space is wheelchair accessible.
2. The lower bar (to the left of the main entrance if you’re looking at the stage). This space has seating options, toilets, a free water station/bar and TV that displays a live feed of the stage. You will not find any flashing lights in this space, and the music will be slightly quieter. This space is down a set of stairs and is not wheelchair accessible.

If you have additional questions regarding your visit to The Tivoli and venue accessibility, or if you have any feedback for us regarding your gig experience, whether it was good or bad, then we’d love to hear from you, as your feedback helps us continue to improve our services.

Please give us a call during business hours on 07 3852 1711 or email accessibility@thetivoli.com.au.