FREQUENTLY ASKED QUESTIONS
Here you'll find everything you need to know about accessibility, gig etiquette, tickets, gig types, what to bring, and other venue information.
ADVICE ON COVID-19 FOR TIVOLI PATRONS AND EVENT ORGANISERS
To all our valued guests,
By Monday, you’ll be able to see clearly via our website which events will be proceeding or not. All official correspondence to ticket holders regarding cancellations and postponements will be addressed via email by either The Tivoli or Ticketmaster in due course.
There may be instances where an event promoter or artist decides to not proceed with an event with a capacity under 500 capacity for their own personal reasons. If this occurs, ticket holders will be notified.
We want to make clear that we value the health and safety of all our guests, artists and team members above all else and are strictly following the advice of Queensland Health, the State Government of Queensland, the Australian Government and the World Health Organisation with respect to the safety of public gatherings.
We continue welcome all ticket holders and guests to the Tivoli and ask that patrons adhere to the following advice;
- Do not come if you have been in contact with any confirmed COVID-19 case OR if you have just returned from a travel-restricted country. Instead, you MUST SELF-ISOLATE for 14 days. Please check here for the up to date list of travel-restricted countries. Self-isolation means staying at home, not accepting visitors and avoiding situations where you come into contact with other people.
- Do not come if you have travelled to an area that has been affected by COVID-19 recently AND you have developed any of the following symptoms. Instead, you should self-isolate and seek medical care immediately;
- Difficulty breathing
- Flu-like symptoms such as a cough, sore throat or headache
- If you do not meet either of the first two criteria, there is no need to abstain from public gatherings or live events. We simply ask that you practise good hygiene when you attend events at The Tiv. That’s things like washing your hands and covering your mouth (ideally with your arm or a handkerchief) if you sneeze or cough.
- If you do meet either of the first two criteria, please call the dedicated Department of Health and Human Services hotline on 1800 675 398 and seek medical care.
You can also find more information on the Coronavirus Health Information Line – simply call 1800 020 080, 24 hours a day, seven days a week.
The current situation with coronavirus is a dynamic one that we are monitoring daily. We will update this page with the latest advice as we receive it.
We obviously send this information with much regret and sadness, but look forward to coming back at you stronger than ever once the madness is over. Please don’t hesitate to contact us if you have any further questions.
Peace and love,
The Tivoli Team
ACCESS FOR ALL
Music is for everyone, and everyone is welcome at The Tiv, regardless of your individual needs. We will try our absolute best to support you to have a wonderful time with us. Please call the office Mon-Fri 9am-5pm on 3852 1711 to discuss your needs prior to the event. We will advise you to turn up to the performance a few minutes before the doors opens so we can take you to a special area.
There is wheelchair access via ramps at the front door and our main toilets and bar are wheelchair accessible. The closest disabled parking is on King Street but you're welcome to unload out the front of the venue.
PLAYING IT COOL AT THE TIVOLI
We all know when someone is not being cool. Racism, homophobia, pushing people around, invading other people’s personal space, speaking super loudly at inappropriate times, drinking too much – this type of activity is not welcome. The Tiv is all about the love. Love thy neighbour, love thy bartender, love thy music Gods. We’re all here to have a great time - together.
We’d like to raise a lighter to those who choose to lower their phones. Nobody enjoys being stuck behind someone who is filming the gig.
You know the drill (and the law) – no smoking inside the venue. We have an outside smoking deck that you are welcome to use but no drinks permitted out there. Put ya butt (not ya booty) in the bin.
The Tivoli has a flat, un-raked floor. We encourage you all to work together like a big happy family so that everyone gets the best possible view of the stage. If you want to be up the front, we recommend getting to the venue early to find a good spot.
ALL ABOUT TICKETS
Ticketmaster takes care of all our ticket sales for events in the main auditorium. We are licensed exclusively to them. Generally speaking, The Tivoli does not sell tickets directly to public, except in person at the venue. More about this below. Tickets to all What's Golden shows are sold through Moshtix.
Gigs that aren’t sold out usually have a small ticket allocation available from the Box Office on the night. Sorry, we cannot hold tickets for you if you call us. First in, best dressed.
SOLD OUT EVENTS
If an event is listed as ‘sold out’ on our site, then it generally means no tickets will be available from the door. On very rare occasions additional tickets (such as promoter and media holds) will become available, but we have no way of predicting this. If a show is sold out you'll be able to join the waitlist via the event page, then you'll be the first to know if we release tickets.
When you buy a ticket online you can choose to collect from the Door. Tickets can be collected from the Box Office once doors open on the night of the event. Bring photo ID and the credit card you used to purchase the tickets.
We can definitely scan your ticket barcode on from your smartphone, but you must present the original e-ticket that was sent to your email. Screen shots of e-tickets generally don't scan through our system. If you are unable to download your ticket before the show, go see the Box Office when you arrive and they'll print you a new one.
SCALPING AND RESALE FACILITIES
Ok listen up folks! Really important information here… we've had some really sad people get scammed on their tickets and we really don’t want that to happen to you.
We can’t guarantee the validity of ANY tickets offered by vendors on the street OR through online resale facilities apart from Ticketmaster Resale.
Please make sure you aware fully aware of all of the information regarding reselling tickets. Generally speaking, The Tivoli does not support the reselling of tickets – however, we understand that things happen that can prevent your attendance. You can resell/purchase your tickets via the Ticketmaster website through their resale facility, but please be aware that these tickets may be higher than the original price. Through this facility, the tickets will be officially transferred into your name, so if anything happens and you lose your ticket, we can support you.
If you need to resell your ticket, we recommend no higher then 10% on top of what you paid.
Other resale sites such as Viagogo and Stubhub are not official resellers and are NOT endorsed by our venue or Ticketmaster.
It is very possible that you will be substantially overcharged and that the tickets may not even be valid tickets. If you purchase tickets through this avenue, you do so entirely at your own risk and there is nothing we can do to help you if your ticket doesn't scan.... Trust us - it happens at every show and it sucks. If it doesn’t scan, then you’ve been scammed.
We can’t offer you a refund or an exchange, but we can point you to the Ticketmaster Resale service.
Please call Ticketmaster on 136 100 when you wish to book tickets with the use of a Companion Card as it needs to be approved by the Promoter of the event.
We host a range of events here at The Tiv. Age restrictions are determined by the promoter/band who has hired The Tivoli for the event. Note: we don’t check ID when you buy a ticket, but we do check it on the door.
GENERAL ADMISSION STANDING - OVER 18S ONLY
There is no allocated seating at this type of gig. Get to the venue early so you can find a great location for you and your buddies. Sorry kids, ‘Over 18s Only’ means minors aren’t allowed full stop, not even with a guardian. If you're worried about being on your feet for such a long period of time, don't be. We have couches and stools throughout the venue for your comfort.
GENERAL ADMISSION STANDING - LICENSED ALL AGES
We've recently started hosting licensed all ages events. Each gig is different, but generally we'll have an unlicensed area upstairs, and those under 18 years of age won't be permitted to leave that area except to use the bathroom. Over 18's can go into that area, but they won't be able to take their alcohol with them.
RESERVED SEATING - ALL AGES
You will be allocated a seat at the point of sale. If you’re coming with friends, best buy your tickets together. Seating plans change for every event, so check it at the point of sale on the Ticketmaster website. Alcohol will be served at the event but our staff reserve the right to check your ID at the time of purchase. Even though your teenager/toddler may be a well adjusted young human, the law is the law and no alcohol may be bought for them whatsoever. Each human attending a gig needs a ticket, regardless of age.
RESERVED SEATING - OVER 18S ONLY
You will be allocated a seat at the point of sale. If you’re coming with friends, best buy your tickets together. Seating plans change for every event, so check it at the point of sale on the Ticketmaster website. Persons under the age of 18 are not permitted in the venue and you will be asked to provide ID at the door.
GENERAL ADMISSION SEATING
These events have un-allocated seating meaning first in, best dressed. We recommend getting here a little early if you want to sit close to the front.
ALL AGES ALCOHOL AND SMOKE-FREE EVENT
Everyone is welcome here, but there’s no grog and no ciggies.
You won’t be asked for proof of age at the door, but if you’re found consuming alcohol or cigarettes then you’ll be asked to leave. Also, if you are seen to be drinking alcohol directly outside the venue, you will not be permitted in to the venue. If you’re thirsty we provide a range of non-alcoholic beverages, tea and coffee for sale. Water is free and recommended by doctors the world over. Most all ages gigs wrap by 10pm.
WHAT TO BRING
Yeah, don’t forget your ticket. Pretty crucial element. We can’t let you in without your ticket, but if you have forgotten it you can check-in with the Box Office Attendant and they'll print you a new one.
No steel caps or thongs permitted. Other than that, just be comfortable and happy. Shorts, hats, skirts, heels, sneakers are all fine.
The Tiv is licensed and requires photo ID by law. Licences, 18+ cards and passports are all acceptable forms of photo ID. The only exception to this is for All Ages gigs.
Because it’s the 21st Century, we accept your cards over the bar - for drinks, not favours. We also have an ATM in the foyer if you’re desperate. Our bartenders accept tips and compliments.
Some bands love to sell merchandise. Most accept cash and card, but if it's cash only you can get some out of the ATM in our foyer.
NO CLOAK ROOM
Since nobody wears cloaks anymore (and it's Brisbane) we don’t have a cloak room. What you bring with you must stay with you during the event and you’re responsible for the care of your own stuff. Big bags are fine, but you'll have to carry it around all night. Try not to lose your things while having all the fun!
Everyone has a smartphone, right? Please leave your DSLRs at home as they will not be accepted into the event unless you have an official photographer’s pass. We recommend using your eyes to view the gig as opposed to your phone. It’s soooo much better - we promise.
LOST & FOUND
Every year our staff have a party where we get dressed up in other people’s lost gear. If you’ve lost your stuff, and it’s been handed in, we’ll happily hand it back. Call us Mon to Fri, 9am to 5pm on 3852 1711 or message us on Facebook to see if we have your goods.
The Tivoli puts the safety and well-being of our patrons as a number one priority. However from time to time incidents occur in the venue that are out of our control. Guests who attend events at The Tivoli do so at their own risk and The Tivoli will not held liable for such incidents. We encourage guests to be highly communicative with our staff in any instance where a someone's safety is put in jeopardy.
Doors open at the time printed on your ticket. Come and enjoy a beverage or two with us before the gig. If you can’t wait, then we can recommend The Jubilee Hotel or King Street as the closest place to kick-start your night. More information about what you can do before and after the show can be found on our Whats Around page.
Sometimes there are queues down the street. The early bird gets the worm.
FOOD & DRINK
The Tivoli now has a bar menu for select events, serving light meals from the lower bar. A range of great bar snacks are also available over the main bar.
There is no on-site parking at The Tivoli. You can find some on-street parking in the surrounding areas but it’s pretty limited. There is a undercover car park off King Street which is free for the first three hours then $10 after 5pm, and a Secure Car Park close by on Alfred Street, open 24 hours. For a cheaper rate, you can pre-book your Secure Park online via their website.
Public transport is generally an excellent option too.
There is a Rydges just down the road from us who offer Tivoli patrons a 10% discount on accommodation. To take advantage of this sweet deal see here. They have super comfy beds.
We can only estimate the performance time for each event. This information may not become available until the day of the performance and subject to change on the evening of the event. To avoid disappointment and confusion we advertise the "doors open" time only, which appears on your ticket, and we advise you to arrive close to this time. Sit back and enjoy some food and drink.
Mum’s picking me up, what time should I tell her? We can only estimate the finish time of an event because sometime artists just love to keep blowing our minds for hours. Bed time for all ages gigs is usually 10pm. 18+ gigs wrap anytime between 11pm and midnight.
THE AFTER PARTY
The ugly lights may go on but don’t feel you need to leave straight away. Our bars will remain open for a little bit after the gig. The Tivoli is also in the middle of The Valley’s entertainment hub so there are plenty of places to keep the party going. See here for some suggestions.
We have free water. Yey!
There is a free phone in the foyer of the venue to call a cab.