FAQ's

ACCESSIBILITY

ACCESS FOR ALL

Music is for everyone, and everyone is welcome at The Tiv, regardless of your individual needs. We will try our absolute best to support you to have a wonderful time with us. Please call the office Mon-Fri 9-5 to discuss your needs prior to the event. We will advise you to turn up to the performance a few minutes before the doors opens so we can take you to a special area. 

WHEELCHAIR ACCESS

There is wheelchair access via ramps at the front door. 

GIG ETIQUETTE

PLAYING IT COOL AT THE TIVOLI

We all know when someone is not being cool. Racism, homophobia, pushing people around, invading other people’s personal space, speaking super loudly at inappropriate times, drinking too much – this type of activity is not welcome. The Tiv is all about the love. Love thy neighbour, love thy bartender, love thy music Gods. We’re all here to have a great time - together. 

IPHONES

We’d like to raise a lighter to those who choose to lower their iPhones. Nobody enjoys being stuck behind someone who is filming the gig. 

SMOKING

You know the drill (and the law) – no smoking inside the venue. We have an outside smoking deck that you are welcome to use but no drinks permitted out there. Put ya butt (not ya booty) in the bin.

VANTAGE POINTS

The Tivoli has a flat, un-raked floor. We encourage you all to work together like a big happy family so that everyone gets the best possible view of the stage. We encourage people to get to the venue early and find a good spot. 

ALL ABOUT TICKETS​

Ticketmaster takes care of ALL our ticket sales. We are licensed exclusively to them. They are our partners. Generally speaking, The Tivoli does not sell tickets directly to public, except in person at the venue. More about this below.

DOOR SALES

Gigs that aren’t sold out usually have a small ticket allocation available from the Box Office on the night. Sorry, we cannot hold tickets for you if you call us. First in, best dressed.

SOLD OUT EVENTS

If an event is listed as ‘sold out’ on our site, then it generally means no tickets will be available from the door. On very rare occasions additional tickets (such as promoter and media holds) will become available, but we have no way of predicting this. We suggest you like us on Facebook and stay tuned.

TICKET COLLECTION 

When you buy a ticket online you can choose to collect from the Door. Tickets can be collected from the Box Office once doors open on the night of the event. Bring photo ID and the credit card you used to purchase the tickets. 

E-TICKETS 

We can definitely scan your ticket barcode on from your smartphone, but you must present the original e-ticket that was sent to your email. Screen shots of e-tickets don't scan through our system.

SCALPING AND RESALE FACILITIES

Ok listen up folks! Really important information here… we've had some really sad people get scammed on their tickets and we really don’t want that to happen to you. 

We can’t guarantee the validity of ANY tickets offered by vendors on the street OR through online resale facilities apart from Ticketmaster’s. 

Please make sure you aware fully aware of all of the information regarding reselling tickets. Generally speaking, The Tivoli does not support the reselling of tickets – however, we understand that things happen that can prevent your attendance. You can resell/purchase your tickets via the Ticketmaster website through their resale facility, but please be aware that these tickets may be higher than the original price. Through this facility, the tickets will be officially transferred into your name, so if anything happens and you lose your ticket, we can support you. 

If you need to resell your ticket, we recommend no higher then 10% on top of what you paid.

Other resale sites such as Viagogo and Stubhub are not official resellers and are NOT endorsed by our venue or Ticketmaster. It is very possible that you will be substantially overcharged and that the tickets may not even be valid tickets. If you purchase tickets through this avenue, you do so entirely at your own risk and there is nothing we can do to help you if your ticket doesn't scan.... Trust us - it happens and it sucks. If it doesn’t scan, then you’ve been scammed. 

REFUNDS

We can’t offer you a refund or an exchange, but we can point you to the Ticketmaster Resale service here. Soz.

COMPANION CARDS

Please touch base with Ticketmaster when you wish to book tickets with the use of a Companion Card as it needs to be approved by the Promoter of the event.


GIG TYPES

We host four types of events. Age restrictions are determined by the promoter/band who has hired The Tivoli for the event. Note: we don’t check ID when you buy a ticket, but we do check it on the door. 

GENERAL ADMISSION STANDING - OVER 18S ONLY

There is no allocated seating at this type of gig. Get to the venue early so you can find a great location for you and your buddies. Sorry kids, ‘Over 18s Only’ means minors aren’t allowed full stop, not even with a guardian.  

RESERVED SEATING - MINORS PERMITTED IF ACCOMPANIED BY A PARENT OR RESPONSIBLE GUARDIAN

You will be allocated a seat at the point of sale. If you’re coming with friends, best buy your tickets together. Seating plans change for every event, so check it at the point of sale on the Ticketmaster website. Persons under the age of 18 are permitted in the venue if accompanied by an adult. Alcohol will be served at the event but our staff reserve the right to check your ID at the time of purchase. Even though your teenager/toddler may be a well adjusted young human, the law is the law and no alcohol may be bought for them whatsoever.

RESERVED SEATING - OVER 18S ONLY

You will be allocated a seat at the point of sale. If you’re coming with friends, best buy your tickets together. Seating plans change for every event, so check it at the point of sale on the Ticketmaster website. Persons under the age of 18 are not permitted in the venue and you will be asked to provide ID at the door.

ALL AGES ALCOHOL AND SMOKE-FREE EVENT

Everyone is welcome here, but there’s no grog and no ciggies.

You won’t be asked for proof of age at the door, but if you’re found consuming alcohol or cigarettes then you’ll be asked to leave. Also, if you are seen to be drinking alcohol directly outside the venue, you will not be permitted in to the venue. If you’re thirsty we provide a range of non-alcoholic beverages, tea and coffee for sale. Water is free and recommended by doctors the world over. Most all ages gigs wrap by 10pm.

WHAT TO BRING

YOUR TICKET

Yeah, don’t forget your ticket. Pretty crucial element. We can’t let you in without your ticket. Soz.

DRESS CODE

Please wear some kind of pants. Shorts are ok! Oh, and shoes. But no steel caps or thongs permitted. Other than that, just be comfortable and happy.

PHOTO ID

The Tiv is licensed and requires photo ID by law. The only exception to this is for All Ages gigs.

CASH MONIES

Because it’s the 21st Century, we accept your cards over the bar - for drinks, not favours. We also have an ATM in the foyer if you’re desperate. Our bartenders accept tips and compliments.

MERCH

Some bands love to sell merchandise. Most accept cash, but only some accept cards. If in doubt, bring cold hard cash.

NO CLOAK ROOM

Since nobody wears cloaks anymore we don’t have one. What you bring with you must stay with you during the event and you’re responsible for the care of your own stuff. Try not to lose your things in amongst having all the fun.

NO CAMERAS

Everyone has an iPhone, right? Please leave your DSLRs at home as they will not be accepted into the event unless you have an official photographer’s pass. We recommend using your eyes to view the gig as opposed to your smartphone. It’s soooo much better - we promise.

LOST AND FOUND

Every year our staff have a party where we get dressed up in other people’s lost gear. If you’ve lost your stuff, and it’s been handed in, we’ll happily hand it back. Call us Mon to Fri, 9 to 5.

VENUE INFO

DOORS OPEN

Doors open at the time printed on your ticket. Come and enjoy a beverage or two with us before the gig. If you can’t wait, then we can recommend The Jubilee Hotel as the closest place to kickstart your night. 

QUEUES

Sometimes there are queues down the street. The early bird gets the worm.

FOOD & DRINK

The Tivoli now has a bar menu for select events, serving light meals. Place your order behind the bar. A range of great bar snacks are also available over the bar.

PARKING

There is no on-site parking at The Tivoli. You can find some on street parking in the surrounding areas but it’s very limited. There is also Secure Parking close by - 52 Alfred Street, open 24 hours. To contact them please call 1300 727 483.

Public transport is generally an excellent option. 

SET TIMES

We can only estimate the performance time for each event. This information may not become available until the day of the performance and subject to change on the evening of the event. To avoid disappointment and confusion we advertise the "doors open" time only, which appears on your ticket, and we advise you to arrive close to this time. Sit back and enjoy some food and drink.

END TIME

Mum’s picking me up, what time should I tell her? We can only estimate the finish time of an event because sometime artists just love to keep blowing our minds for hours. Bed time for all ages gigs is usually 10:00pm. 18+ gigs wrap around midnight.

AFTER PARTY

The ugly lights may go on but don’t feel you need to leave straight away. Our bars will remain open for a little bit after the gig. The Tivoli is also in the middle of The Valley’s entertainment hub so there are plenty of places to keep the party going. Ask our staff for pointers.

WATER

We have free water. Yey! 

PUBLIC PHONE

There is a free phone in the foyer of the venue to call a cab. Yey!